C3Centricity

MARCH 25, 2024

The BCG Analysis: A few years after the CEB study, BCG (Boston Consulting Group) updated their own analysis of research they first ran in 2009. But don’t worry I have the solution in the form of a new model of CX, which I will explain in a moment.

Marketing 90

Marketing B2C B2B Consulting 90

Beyond Philosophy

JULY 19, 2018

Thaler and Sunstein, 2008, 2009). But renewing a product automatically without checking with the customer is a horse of different color, isn’t it? You could argue that it puts the needs of the organization above the customers. I would counter with this: if you make it easy to opt-out, then you are still serving the customers.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

C3Centricity

MARCH 21, 2024

The BCG Analysis: A few years after the CEB study, BCG (Boston Consulting Group) updated their own analysis of research they first ran in 2009. But don’t worry I have the solution in the form of a new model of CX, which I will explain in a moment.

Marketing 62

Marketing B2C B2B Consulting 62

ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

CSM Magazine

DECEMBER 5, 2017

To avoid these issues, companies need to continue to take a customer-centric approach and to ensure that hiring and training practices are designed to ensure that incorrect behavior does not happen in the first place. Fara was also part of Amdocs Consulting Division in Canada. About the Author.

Customer Service 80

Customer Service Gamification Self service CRM 80

SmartKarrot

FEBRUARY 15, 2022

Following him would help customer-facing executives offer contextual support, which is critical for a better customer experience. Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Adrian Swinscoe. Annette Franz. Bruce Temkin.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Beyond Philosophy

SEPTEMBER 13, 2016

While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world.

B2C 341

B2C B2B Wireless Customer centricity 341