CSM Magazine

JUNE 27, 2018

Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine. Customer service departments are still rooted in voice-centric service infrastructure, but this is about to change. Voice from the past. Escape from routine.

Scripts 40

Scripts Chatbots Enterprise Healthcare 40

AWS Machine Learning

APRIL 18, 2023

Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training.

Finance 67

Finance Scripts APIs Sales 67

AWS Machine Learning

APRIL 18, 2023

Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training.

Finance 52

Finance Scripts APIs Sales 52

TechSee

DECEMBER 5, 2017

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.

Contact Center 116

Contact Center Technology Self service Call Center 116

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. As a result, Contact Center Executives are moving past the notion that Virtual Agents merely automate interactions with customers, and are enjoying the benefits of expanded use cases.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52