CSM Magazine

JUNE 27, 2018

A Gartner report, sponsored by Tealium: ‘ 100 data and analytics predictions for 2021 ‘ forecasts that ‘By 2019 more than 10% of IT hires in customer service will mostly write scripts for bot interactions’ and ‘By 2020, AI will disrupt the jobs of 1,000,000 phone-based customer support agents.’. Weathering the storm.

Scripts 40

Scripts Chatbots Enterprise Healthcare 40

AWS Machine Learning

APRIL 18, 2023

Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training.

Finance 66

Finance Scripts APIs Sales 66

AWS Machine Learning

APRIL 18, 2023

Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training.

Finance 52

Finance Scripts APIs Sales 52

TechSee

DECEMBER 5, 2017

Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards. The software allows users to build interactive decision trees, troubleshooters, phone scripts, process guides, diagnostic systems and more.

Contact Center 116

Contact Center Technology Self service Call Center 116

Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Which meant that someone from Kansas could call a U.S company and speak with a call center agent in Bangalore. Offshoring thus emerged as a way for contact centers to reduce labor expense.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52