SmartAction

JULY 13, 2018

With AI adoption within contact centers at an all-time high, the Los Angeles based company is prepared to scale its impact as the market searches for omni-channel automation approaches to offload the conversations handled by live agents today. SmartAction is transforming customer self-service with Artificial Intelligence.

Call Center 40

Call Center Marketing B2B Contact Center 40

Fonolo

JUNE 26, 2019

Back in 2009, Apple filed for a trademark on its buzz-worthy phrase, “There’s an app for that.” While many factors are at play here, the growth of the mobile app market has been partly driven by the fact that more and more businesses are integrating mobile apps into their customer service strategies. What’s Inside: .

Customer Service 104

Customer Service Airlines Transportation Call Center 104

Fonolo

APRIL 17, 2019

Air Canada media relations told us that the company brought in extra staff through overtime and recalled recently reassigned call center employees to handle the increased volume of calls caused by the 737 Max flight cancellations. In 1999, it implemented the country’s first self-service express check-in kiosks.

Airlines 78

Airlines Transportation Contact Center Self service 78

Noble Systems

MAY 11, 2021

Google Voice Search launched in 2009. Self-service 24/7. ASR can provide self-service options, creating additional capacity during peak times and after business hours. Over the last ten years, call center speech analysis has been catapulted into a future we did not expect.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Toister Performance Solutions

DECEMBER 10, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Memory, vocabulary, and cognitive skills are all critical to service. You've ruined Christmas!"

Advertising 67

Advertising Airlines Morale Self service 67

Fonolo

AUGUST 28, 2019

As the behemoth of the call center industry, with $3B in revenue and 150,000 customers, whatever this move will be, it will have broad repercussions. How to Prepare Your Call Center for a Crisis: Black Friday and Cyber Monday. Optimize Your Self-Service Channels. We wrote about it last week. What’s Inside:

Cloud contact 11

Cloud contact Call Center Contact Center contact center solutions 11

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. Fully self-service and easy to set up.

voip 52

voip Enterprise Interactive Voice Response CRM 52