2009 Banking Consulting Customer Experience 
Beyond Philosophy
JULY 26, 2017
For many of us, my guess is annoyed, which is the type of emotion that isn’t doing the Customer Experience any favors. That is what manufacturers are banking on with their strategy to reduce the amount included in your purchase price. Instead of putting the customer first, manufacturers put their bottom line first.
Beyond Philosophy
JULY 16, 2019
We discussed Choice Architecture on a recent podcast and how it could be affecting your Customer Experience. A couple of principles about Choice Architecture are essential to keep in mind when designing it into your Customer Experience strategy. HOW YOUR CUSTOMERS’ IDENTITY ISSUES ARE AFFECTING YOUR CX.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ijgolding
OCTOBER 28, 2015
Customer journey mapping and touchpoint analysis. Whilst process improvement is pretty well understood by many, Customer Experience Design is a skill set that has been less commonly deployed in organisations around the world. Process improvement methodologies and discipline. These are empathy, insights and prototyping.
Answer Dash
JANUARY 9, 2019
(This article is first published at Forbes ) Before we get into my fifth annual piece on customer experience predictions, let me introduce myself to new readers. I started writing about customer experience for Forbes in 2014, simply because I thought it was interesting–I was fascinated by human behavior and by the idea of a brand.
Natalie Petouhof
MARCH 6, 2017
Lee Daniels is an Academy Award-nominated filmmaker whose work is trademarked by authenticity and candor, providing audiences with a unique and refreshing experience and character insight with each of his projects. Earlier, he worked as a management consultant for McKinsey & Company.
Expert insights. Personalized for you.
300 
Let's personalize your content