Spearline
NOVEMBER 25, 2019
increase since the financial crisis in 2008. Ensuring they get to the best person to handle the call easily will help maintain your NPS scores as well as keeping Talktime down and first call resolution rates up. Last year the American market saw shoppers spend a total of $717.5 billion, a 4.3%
NICE inContact
NOVEMBER 8, 2019
You’re achieving higher first-call resolution (FCR) rates. You’re lowering call volume. For example, when the Cleveland Clinic simplified its billing statements in 2008, it was able to recover an additional $1 million a month. This all leads to cost savings in your contact center. million.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
JULY 3, 2019
US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. Agents under pressure may struggle to achieve first-call resolution or succeed in creating a positive customer experience. That’s why most people see the current 3.6%
Fonolo
NOVEMBER 17, 2020
The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller. There are five significant reasons why call centers will deploy call-back technology this year: Improving First Call Resolution (FCR).
aircall
JANUARY 6, 2021
Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Aim for first-call resolution. Keep making improvements in your call center as new issues emerge. A trend in poor financial sales leads to a decline in the economy.
Expert insights. Personalized for you.
89 
Let's personalize your content