NICE inContact
NOVEMBER 8, 2019
You’re achieving higher first-call resolution (FCR) rates. You’re lowering call volume. For example, when the Cleveland Clinic simplified its billing statements in 2008, it was able to recover an additional $1 million a month. This all leads to cost savings in your contact center. million.
Fonolo
NOVEMBER 17, 2020
The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller. There are five significant reasons why call centers will deploy call-back technology this year: Improving First Call Resolution (FCR).
aircall
JANUARY 6, 2021
Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Inadequate or insufficient training for call center agents. Failure to follow best practices for call centers. Aim for first-call resolution.
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