TeamSupport

OCTOBER 8, 2020

We serve companies in all different industries, from SMBs to enterprise—when many of our competitors have maintained their focus on B2C “ticketing.” TeamSupport is the only B2B customer support software solution to offer a Private Cloud to enterprise accounts. Learn more about Eric.

B2C 59

B2C B2B Enterprise CRM 59

TeamSupport

JUNE 15, 2020

In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. As published in MarTechSeries.com , June 15, 2020. Please tell us about your role and the team/technology at TeamSupport.

B2B 64

B2B Self service B2C Customer Support 64

TeamSupport

SEPTEMBER 30, 2020

Eric: Organizing everything around individual tickets—as traditional B2C support solutions have offered—doesn’t give a complete picture when the customer is a company rather than an individual. Eric: The future is in engaging with the customer at a macro level while having visibility at a micro level. And the future is actually now.

B2B 59

B2B B2C Strategic Value CRM 59