TeamSupport
OCTOBER 8, 2020
We serve companies in all different industries, from SMBs to enterprise—when many of our competitors have maintained their focus on B2C “ticketing.” We’re bringing awareness to businesses that B2B customer support is not generic support, and it’s different than B2C support.
Hero Digital
APRIL 8, 2020
Originally a B2B e-commerce site, Alibaba was in the middle of pivoting to B2C to compete with eBay. In weeks, founder Jack Ma’s team completed Taobao, their B2C marketplace. An equally important corollary: In an age of pandemic (and ecological) upheaval, much of that intimacy will need to be delivered digitally. CASE STUDY.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TeamSupport
JUNE 15, 2020
In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. As published in MarTechSeries.com , June 15, 2020. Please tell us about your role and the team/technology at TeamSupport.
Natalie Petouhof
JANUARY 29, 2016
Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Whether B2B or B2C, B2B2C or whatever the business model is, what is true is those companies that are digitally enabled are more successful. To me it was instinctively obvious, but I got that it was not obvious to others.
Beyond Philosophy
FEBRUARY 21, 2016
As regards both b2b and b2c customer-supplier relationships, lack of confidence and belief is driven by insecurity and egotism, and ability to be confident is based on feelings of safety and acceptance. In truth, virtually every company in every b2b and b2c industry is vulnerable to the erosion of reputation and resulting business impact.
TeamSupport
SEPTEMBER 30, 2020
Eric: Organizing everything around individual tickets—as traditional B2C support solutions have offered—doesn’t give a complete picture when the customer is a company rather than an individual. Eric: The future is in engaging with the customer at a macro level while having visibility at a micro level. And the future is actually now.
ClearAction
MAY 28, 2015
Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers. Q: Can companies turn their customer experience reputation around? A: Absolutely.
Expert insights. Personalized for you.
59 
Let's personalize your content