Remove 2008 Remove Accountability Remove B2C Remove Sales
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MarTech Interview with TeamSupport CEO Robert C. Johnson

TeamSupport

In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. As published in MarTechSeries.com , June 15, 2020. Please tell us about your role and the team/technology at TeamSupport.

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Part 2: Helping Companies Build Stronger Customer Relationships

TeamSupport

Eric: Organizing everything around individual tickets—as traditional B2C support solutions have offered—doesn’t give a complete picture when the customer is a company rather than an individual. Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers.

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