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People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. Plus, ISAAC analyses the feedback automatically so we don’t need anyone to go through the feedback manually. They serve 1.8 That used to be very time-consuming in the past. There’s more!

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People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. Plus, ISAAC analyses the feedback automatically so we don’t need anyone to go through the feedback manually. They serve 1.8 That used to be very time-consuming in the past. There’s more!

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. They don’t do anything else except maybe monitor a few calls and give some feedback. Continuous coaching and training helps mitigate this risk.

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17 Must-Read Books for Support Managers

Nicereply

Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1.

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Fine-tune Llama 2 for text generation on Amazon SageMaker JumpStart

AWS Machine Learning

According to Meta, the tuned versions use supervised fine-tuning (SFT) and reinforcement learning with human feedback (RLHF) to align to human preferences for helpfulness and safety. It demonstrates fine-tuning on a subset of the Dolly dataset with examples from the summarization task. Must be an integer greater than 1. Default is 5.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Our favorite content from Annette : Unified CX: Real World Examples. A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. Proactive or Reactive CX?