Call Journey

OCTOBER 24, 2018

We felt it was important to capture many different persepctives, which is why we’ve reached out to a CX guru, an SA specialist, a provider, a recent SA onboarding champion, a SAS Account Executive, and a tech know-how master. Integrating speech data with other metadata (Customer ID, NPS, Demographic, Sales, Products etc.) Shep Hyken.

Analytics 45

Analytics Construction Morale Technology 45

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. With smart-routing, companies can also boost employee morale.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

AUGUST 8, 2019

. “Make a customer, not a sale.” The quote reminds me of why a brand needs to focus on building a long-term relationship with its customers, rather than just treating them as a sales opportunity. No doubt, sales are important. Regular, stable sales are much more important any day. Million in sales.

Customer Service 76

Customer Service Airlines Feedback Sales 76

Russel Lolacher

OCTOBER 24, 2022

On the other hand, though, you know, what’s not changing is, is I gave my first employee engagement presentation in 2007. We’ll do things like have pizza parties and other things to kind of build up spirits and morale and really have like a pep rally. This young sales guy, probably cocky and this big ego.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

Comm100

OCTOBER 17, 2017

On Reddit, they created fake accounts to try and scare their customers into believing that these supposed arrests were already happening. After hours of repeated threats and curses, Amy’s Baking Company updated their Facebook, saying (instead of apologizing) that their social media accounts had been hacked. Win New Fans.

Customer Service 50

Customer Service Customer Care Feedback Surveys 50