2006 Customer Service Personalization Self service 
TeamSupport
JANUARY 9, 2024
There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.
Netomi
APRIL 7, 2022
Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer service as a critical business priority. To provide customers with a seamless, personalized, and connected experience, across all channels.
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airespring
FEBRUARY 25, 2016
It may be frustrating to encounter these phone bots when you need assistance, but it actually saves both you and the customer service representatives a lot of time. While it is true that the entire transaction could have been handled by a real person, think about how much employee time is saved when using an IVR. How It Works.
Balto
AUGUST 3, 2022
We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. The answers to these questions were predictive of success as measured by agent attrition, customer NPS, and customer CSAT scores. Figure 8: Effect of Bad Customer Service on Purchasing Decisions.
GetFeedback
APRIL 3, 2019
We sat down with Chris Hogan from YETI to get the inside scoop on how the company uses GetFeedback to understand their customer experience and turn insights into actionable data. YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. Chris Hogan, Business Analytics and Modeling, YETI.
Kayako
APRIL 12, 2022
As more and more customer transactions occur virtually, the quality of online help desks and customer service support is becoming an essential differentiator for companies. Apart from the stats, it is important to look for examples of company success stories improving customer service and productivity.
Comm100
NOVEMBER 23, 2020
Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.
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