2006 Coaching Examples Morale 
Customer Interactions
AUGUST 7, 2014
Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. For example, he took on the additional responsibility of training the ITD staff to insure the Center would have the best support possible. With its equipment aging the Center sought out a new 9-1-1 telephone system.
Callminer
SEPTEMBER 5, 2017
But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. For example, I submitted a question to a company via email asking a specific question on how to address an issue I was experiencing.
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