CSM Magazine

MARCH 16, 2022

A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. Quora also uses live tracking for its emergency call-out service. “We

Finance 52

Finance Engineering CRM Healthcare 52

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. At the time, Latigent was the leading Business Intelligence provider for call centers, and we were focused on leveraging emerging technology to move that value proposition forward.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

JustCall

MARCH 16, 2021

Yet again, we are super proud to announce that JustCall ranked Number 8 on the Deloitte Technology Fast 50 India, 2020 ! The Deloitte Technology Fast 50, India is a ranking of the 50 fastest growing technology companies in India. Winning the 2020 Technology Challenge. About JustCall (Slabs Technologies Private Limited).

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Aspect

APRIL 24, 2018

Remarkably, they discovered that all the net employment growth in the United States between 2005 and 2015 could be attributed to alternative forms of employment. The Aspect WFM self-service web user interface empowers agent scheduling flexibility for home-based or remote agents, while ensuring that businesses achieve target service levels.

Contact Center 82

Contact Center outsourcing Self service Service level 82

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Customer service diminishes. Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Xaqt

JUNE 22, 2020

Call Center technology providers that have made reporting or analytics a priority in their offerings tend to not support third-party data, rendering their fancy dashboards useless beyond a few front line users. or "Does Service Level include Calls abandoned?"). Be the easiest platform to set-up, use and operate.

Call Center 52

Call Center Contact Center Analytics Engineering 52

Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). Our Conversational AI Platform uses breakthrough technology to make it easier to engage customers, whether through live chat (also known as web chat) , text messaging, or social media.

Call Center 87

Call Center Chatbots Contact Center Surveys 87