CSM Magazine
MARCH 16, 2022
A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. Quora also uses live tracking for its emergency call-out service. “We
Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated.
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JustCall
MARCH 16, 2021
The Deloitte Technology Fast 50 India program was launched in 2005. JustCall users can view live call activity, call analytics, service level analytics, number & team analytics, and a lot more! You can easily book a personalized demo by clicking below. Comprehensive Call Analytics Dashboard.
Quiq
NOVEMBER 9, 2022
It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). At the most basic level, your customer service team’s performance is measured by how many people they can serve in a period of time, which means time is money. Need a Quiq solution? We have many.
Callminer
AUGUST 1, 2017
This will improve campaign performance overall including agents’ service levels. This may include a team captain, a quality assurance specialist, a campaign coordinator, and a program/floor manager that all report to a unit director and other persons within senior management. Markus Linder. markuslinder. Increasing context.
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