Connect

NOVEMBER 2, 2022

According to CustomerThink, the CX movement got its start around 2000 and was popularised roughly 5 years later, in 2005. This is fundamental for improved CX and must be considered as a customer engagement strategy if a business wishes to deliver enhanced and competitive service in 2023. CX as a trend is not newly discovered.

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Nicereply

DECEMBER 22, 2020

You may have to recruit extra customer service members during the holiday period to cope with demand. Customer satisfaction fluctuates year-on-year, which may affect how they perceive your brand. For example, in the American Customer Satisfaction Index , CSI went from a low of 73.0 in 2005 to a high of 77.0

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Chip Bell

JANUARY 21, 2019

Her courage was not the reflection of a single moment on a bus, but the soul of a person of genuine moral fiber. She was focused, sensitive and humble until her death in 2005. In the countless eulogies following her death, we learned that she never wavered in her commitment to being a bridge building leader.

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ProProfs Blog

DECEMBER 23, 2019

Not only did they accept the return but they arranged for the shoes to be shipped at zero cost to the customer. Wouldn’t you say that this is customer service with a human touch? This is a perfect example of how a customer centric organization works and create bonds with the customer that lasts a lifetime.

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