article thumbnail

5 Top Customer Service Articles of the Week 2-21-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? My Comment: Is this the future of customer service? My Comment: We close out this week with a bonus article about the state of customers service.

article thumbnail

Five Low-Cost Ways To Improve Your Customer Service And Customer Experience

Micah Solomon

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Train your employees to handle unhappy customers–and to win them back when things go wrong. email, chat, web).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Gen Z- born from 2005 to present.

article thumbnail

Putting Customers First is a Game Changer with Jesse Cole

ShepHyken

Jesse Cole’s latest book, Bannana Ball: The Unbelievably True Story of the Savannah Bannanas , just came out May 18, 2005. Quotes: “Imagine what the best possible customer experience is and do that. You’ll get more energy, inspiration, and purpose out of ideas. Get it at Amazon.

article thumbnail

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. Gen Z- born from 2005 to present.

article thumbnail

Guest Blog: 3 Proven Ways to Personalize the Customer Service Experience

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Ross Clurman, writes about how important it is to personalize the customer service experience. Regardless of the type of business you are in, there is always an opportunity to personalize the customer experience. Maintain an up-to-date customer database.

article thumbnail

68 Customer Support Email Address Name Ideas

CX Accelerator

Here’s the Tweet I shared: After receiving 68 creative, funny, insightful replies from customer service and experience folks from all across the world, I knew that this is something others are also thinking about. Jenny began her call center customer service journey on the front lines back in 2005.