2005 Customer centricity Education Surveys 
Beyond Philosophy
JUNE 16, 2022
We undertook this customer survey every year, and then ignored it—every year. Sure, we’d have a conversation about the survey results, including complaints, but we never did anything about what the survey told us. A lack of customer-centricity goes hand-in-hand with monopolies. It drove me mad.
inmoment
MARCH 9, 2020
Without meaningful guidance, a world of abundance can lead to paralysis for customers forced to make their way alone through the thicket. Even worse, our self-service world assumes customers can independently follow instructions and complete tasks — despite huge variations in intellect, education, health and wealth.
Expert insights. Personalized for you.
195 
Let's personalize your content