Why Too Many Organizations Do Not Take Customer Complaints Seriously
Beyond Philosophy
JUNE 16, 2022
A lack of customer-centricity goes hand-in-hand with monopolies. On the other hand, commoditized markets are forced into customer centricity because the market is so much more dynamic and variable than a monopoly. As I mentioned, Christine should figure out why they do not take the Voice of Customer seriously.
195 
Let's personalize your content