Customer Service Life
DECEMBER 18, 2018
1:1 Coaching . My coaching program puts a spin on an individual’s wellness through the lens of customer service with the intention of personal growth. I’m giving away free 60-minute coaching sessions. The workshop is done with the team in person at your office location. Try it out for yourself!
DMG Consulting
SEPTEMBER 6, 2023
Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated.
Contact Center Geek
MARCH 22, 2019
Mark Horstman and Mike Auzenne created the Manager Tools podcast in 2005. I benefited from great luck and timing, because my personal quest to be a better manager began shortly after Mark and Mike, both of which became successful executives after graduating from West Point and serving as Army officers, started Manager Tools.
SharpenCX
JUNE 16, 2020
Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Gallup found that friendship and personal connection at work influence employee engagement. And as we live and work through a pandemic, that number has only grown. Remote work isn’t just a trend any more.
CX Journey
JANUARY 30, 2019
You might know it as Bain's Delivery Gap, which states findings from their 2005 research: 80% of executives believe they deliver a superior experience, while only 8% of customers agree. Do you know all of the building blocks of a customer experience transformation strategy? I've mentioned the CX Perception Gap before, right? What gives?
Expert insights. Personalized for you.
103 
Let's personalize your content