2005 2020 Customer Service outsourcing 
Outsource Consultants
JANUARY 19, 2023
If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. Whenever domestic and nearshore options become too expensive, offshore providers with exceptional customer service are the obvious choice. Chief among their claims to fame is their contact center agent pool.
CCNG
OCTOBER 19, 2022
(Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.
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Outsource Consultants
JULY 19, 2021
Don’t worry, we haven’t forgotten that this is an outsourcing blog. So what do the Olympics have to do with outsource call centers ? The outsource call center industry has its own select group of powerhouses. They can provide any service in any language, and in many cases, they do it extremely well. The All Arounds.
Aspect
APRIL 24, 2018
Remarkably, they discovered that all the net employment growth in the United States between 2005 and 2015 could be attributed to alternative forms of employment. Experts are projecting that the Gig Economy will comprise over 40% of the workforce by the year 2020. The advent of the Gig economy is not just a passing phase.
Vistio
AUGUST 9, 2021
He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.
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