CSM Magazine

SEPTEMBER 29, 2022

Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America. KM 2 Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

TeamSupport

JANUARY 20, 2021

It is imperative that Support must go beyond simply meeting demand and go further to deliver enhanced customer value. Technology tools such as TeamSupport’s proprietary Customer Distress Index ® (CDI) make it easy. Download the full report, Customer Support Transformation: The Guide to Essential Practices and Metrics.

Customer Support 81

Customer Support B2B Technical Support Accountability 81

TeamSupport

JANUARY 12, 2021

Support organizations must prepare to scale to meet growing demand as they are increasingly called upon to participate in success-related activities. Nearly a third (30% to be exact) of technology companies have come to market with, or moved exclusively to, a subscription licensing model. The Subscription Effect.

B2B 86

B2B Customer Support Technical Support Coaching 86

Vcaretec

JUNE 3, 2022

(v)WeCare has been providing customer support since 2004. To ensure customer satisfaction, we use different channels to provide consistent support services. At (v)WeCare customer support, we have a committed workforce, experienced in delivering high-quality contact center outsourcing services.

outsourcing 52

outsourcing Technical Support Contact Center Call Center 52

TeamSupport

JANUARY 26, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 64

B2B Customer Support Technical Support Coaching 64

Vcaretec

OCTOBER 3, 2019

(v)WeCare has been providing customer support since 2004. To ensure customer satisfaction, we use different channels to provide consistent support services. At (v)WeCare customer support, we have a committed workforce, experienced in delivering high-quality contact center outsourcing services.

outsourcing 40

outsourcing Technical Support Contact Center Call Center 40

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Flavio has a B.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98