TechSee

JULY 8, 2020

A new study examining consumer expectations of technical support and technician visits during the COVID-19 pandemic found that while most still expect their providers to resolve service and equipment issues as quickly and effectively as before the pandemic, 75% do not want technicians in or around their homes unless strictly necessary.

Technology 109

Technology B2B Engineering Technical Support 109

TechSee

NOVEMBER 20, 2018

Solution: Two New Technology Trends. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls. Better CX at lower cost.

Technology 153

Technology Analytics Enterprise Technical Support 153

Upstream Works

NOVEMBER 22, 2022

” When customers needed service – whether a question, a complaint, or technical support – they reached out to the contact center. Not only have the times changed, but so have the technologies – both have yielded a new dynamic between customers and businesses. First is embracing digital channels.

Technology 78

Technology Customer Service Contact Center Technical Support 78

TechSee

APRIL 9, 2024

In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. Without visual assistance, customers struggle to describe technical problems or product statuses, and agents are left to navigate these challenges “blind” without seeing the actual issue.

Technical Support 124

Technical Support Metrics Technology Customer Service 124

ShepHyken

NOVEMBER 28, 2023

However, using it was a different story. The good news is that when I reached out to technical support, I had a response within minutes. I emailed the support rep to tell him it wasn’t as easy as he thought it would be, and he responded by saying, “It should be easy.” There was a difference between him and me.

Technical Support 212

Technical Support Education Advertising Customer Service 212

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Technology – key to successful customer retention strategies.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

TechSee

AUGUST 10, 2023

Our computer vision AI will empower AWS digital channels to see into the physical world, identify products, and even offer automated technical support solutions via AR guidance.” TechSee is led by industry veterans with years of experience in mobile technologies, artificial intelligence, and big data. and Madrid.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

ShepHyken

NOVEMBER 28, 2023

However, using it was a different story. The good news is that when I reached out to technical support, I had a response within minutes. I emailed the support rep to tell him it wasn’t as easy as he thought it would be, and he responded by saying, “It should be easy.” There was a difference between him and me.

Technical Support 167

Technical Support Education Advertising Customer Service 167

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Regardless, similar technology is critical to the proper functioning of the call center. Here is an overview of the many different types of call center technology. Call center technology. Virtual Call Center.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Technology 93

Technology Employee engagement Personalization Customer Support 93

CSM Magazine

AUGUST 25, 2021

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. Technology adoption is picking up speed. The problem is, customers hate them.

Technology 52

Technology Chatbots Technical Support Government 52

Call Experts

APRIL 8, 2024

Various methods and technologies are used in call routing, each designed to match callers with the right resources. IVR (Interactive Voice Response) Systems: IVR systems employ pre-recorded messages/voice recognition technology to interact with callers, directing them to the appropriate department or agent based on their responses.

Interactive Voice Response 52

Interactive Voice Response Technical Support Technology call center solutions 52

TeamSupport

DECEMBER 20, 2019

Automated phone technology, such as interactive voice response (IVR) menus, can save businesses time and money on customer support. Larger businesses should consider IVR menus to streamline the customer support experience. Is your business interested in using automated phone technology?

Interactive Voice Response 72

Interactive Voice Response Customer Support Technology B2B 72

Call Experts

OCTOBER 12, 2023

Various methods and technologies are used in call routing, each designed to match callers with the right resources. IVR (Interactive Voice Response) Systems: IVR systems employ pre-recorded messages/voice recognition technology to interact with callers, directing them to the appropriate department or agent based on their responses.

Interactive Voice Response 105

Interactive Voice Response Technical Support call center solutions Technology 105

TechSee

DECEMBER 28, 2020

For sales support, press 1. For product support, press 1. For technical support, press 1. Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. Emergence of new technologies. Your call is important to us.

Technical Support 186

Technical Support Customer Service Enterprise Scripts 186

TechSee

APRIL 28, 2023

TechSee is a remote visual assistance platform that allows healthcare providers and patients to connect with medical device manufacturers and technical support teams through a smartphone or tablet. This not only saves time and money but also increases efficiency and improves the overall quality of care.

Healthcare 109

Healthcare Technical Support Technology Customer Experience 109

Customer Service Life

MAY 15, 2017

At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. In all seriousness though, there’s a ton of great technology hitting the market right now.

Technology 74

Technology Customer Service Contact Center CRM 74

Sykes

JANUARY 23, 2018

An important component in your overall security flow are the engineers who monitor networks and provide technical support to your customers, ensuring their activity is handled securely. To answer that need, we committed to developing a training academy for technical certifications in Costa Rica.

Enterprise 63

Enterprise Technology Engineering Technical Support 63

IdeasUnlimited

MARCH 6, 2024

Apart from the traditional call center services, IdeasUnlimited offers specialized support in various domains. This includes virtual assistant services, e-commerce support, multilingual assistance, and technical support.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

CSM Magazine

MARCH 20, 2024

This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

Vistio

DECEMBER 10, 2021

Sean Murphy is the Managing Director – Technology at Vistio. So, Sean, you have a long career in creating, monitoring and working closely with contact center technology and technology that enhances the efficiency of the workplace. Do I have your permission to record this call for quality assurance? Yes, absolutely.

Contact Center 52

Contact Center Technology Technical Support Best practices 52

Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. It comes with a host of benefits: Access to support from anywhere, at any time Remote workers love the ability to work whenever, wherever.

outsourcing 62

outsourcing Technical Support Best practices Education 62

OctopusTech

APRIL 14, 2021

The company doesn’t need to invest in computers, network infrastructure or any technology. Latest Technology for Managing Data: Instead of purchasing computers, software and other technologies, companies hire an outsourcing firm to provide them with computer-based applications for managing their data.

outsourcing 116

outsourcing Technical Support Technology Customer Support 116

Outsource Consultants

JULY 26, 2021

Technology supercharged: Increases in remote work and services are only accelerating technology innovation. How will you catch up if your support and service technology is woefully behind your competitors’ tech stack? Technical Support & Help Desk.

outsourcing 128

outsourcing Call Center Technical Support Contact Center 128

TechSee

NOVEMBER 10, 2020

Instead of technical support agents attempting to explain with words how customers can fix their issues, they can visually show them via step-by-step actions and movements. It does a deep dive into the ways that the technology adds efficiency and optimizes customer service costs across the entire customer service operation.

Customer Service 207

Customer Service Self service Average Handle Time Contact Center 207

TechSee

JUNE 9, 2022

However, current technology solutions are not meeting demand. In the quest to create choices for customers, organizations have deployed technologies from chatbots, mobile apps and social media to IVR and ACD. The IVR asks if they need help with billing, sales, or technical support and the customer selects technical support.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

Taylor Reach Group

FEBRUARY 26, 2019

The process of implementing any new technology in your Contact Center can often be daunting. What is the best process for establishing which technologies are best aligned with your organizational goals and needs? You have determined you wish to source new technology, now what? What will this technology allow us to do?

Best practices 85

Best practices Contact Center Technology Consulting 85

OctopusTech

MARCH 3, 2024

Developing a custom website or web application in-house requires significant investment in a skilled technology team, infrastructure, and overhead expenses. Outsourcing involves partnering with an agency that provides the web design , development, and technology skills needed to build and launch your online product.

outsourcing 62

outsourcing Technical Support Government Metrics 62

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. In addition, AR-based self-service support has proven itself in a wide range of smart home applications. Technical support.

Customer Experience 152

Customer Experience Technical Support Self service Entertainment 152

SharpenCX

AUGUST 25, 2021

It’s a term used to describe modern contact center platforms that are more than just a piece of technology. They’re cloud-native platforms that come with technical support and guidance from your vendor. CCaaS represents a new era of contact centers – one that puts legacy technology in the rearview.

Customer Service 128

Customer Service Technical Support Contact Center Coaching 128

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Leveraging cloud-based technology and extensive integrations, Five9 offers a flexible and scalable platform tailored to the unique needs of enterprise clients.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

TechSee

SEPTEMBER 7, 2021

When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. Implementing visual guidance tools beyond remote support can also help with quality assurance. Sales Support. service contracts .

Technical Support 191

Technical Support Sales Upselling Technology 191

Totango

JANUARY 22, 2024

From the integration of cutting-edge technologies to the evolution of cross-functional roles and partnerships, here are their hot takes on what’s new for CS in this new year. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Spearline

APRIL 28, 2021

In this episode of the Spearline Podcast, Josh & Kees speak with Business Development Manager Luke Genoyer & Technical Support Lead Alain Rodriguez from Global Call Forwarding, the most trusted provider of virtual phone providers. Tune in now to catch up with all the latest Spearline news and developments!

Technical Support 90

Technical Support Technology Customer Experience Management 90

Global Response

DECEMBER 21, 2023

The benefits of outsourcing customer service are well-documented, but what about your technical support? Isn’t it better to keep technical support in-house with team members who know your product? Access to best-in-class technology. The short answer is: nope!

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Global Response

JULY 10, 2023

With a mostly young and college-educated workforce, call center agents in the Philippines bring a high level of education and technical literacy to their work, making it easier to staff technical support call lines and other more specialized roles. Establish technological support and infrastructure.

Call Center 62

Call Center outsourcing Technical Support Education 62

CSM Magazine

OCTOBER 5, 2023

This trend continues within the older generations, with nearly a third (31%) of 65+-year-olds claiming they’d be happy to use technology for paying their bill instead of interacting with staff. This wider acceptance may be a result of the pandemic with many more people now being used to contactless systems.

Customer Service 59

Customer Service Technical Support B2B Wait times 59