The Social Science That Explains Customer Service Attrition Rates
aircall
FEBRUARY 21, 2018
This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. A 2004 study found a correlation between employee conscientiousness (i.e. Fighting Back Boredom.
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