article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. A 2004 study found a correlation between employee conscientiousness (i.e. Fighting Back Boredom.

article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. A 2004 study found a correlation between employee conscientiousness (i.e. Fighting Back Boredom.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

This all-too-prevalent mental state occurs when none of the things a person can realistically do appeal to them. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. A 2004 study found a correlation between employee conscientiousness (i.e. Fighting Back Boredom.

article thumbnail

SMS vs. MMS: Which is the Better Choice?

JustCall

Intrusive Enterprise Communications In the absence of an explicit opt-in/opt-out procedure, the personal nature of SMS messaging may make business communications appear intrusive. Such limitations would be greatly compounded if you were to use scripts like Chinese, Arabic, Hindi, etc. billion MMS messages were sent globally in 2016.

voip 52
article thumbnail

Episode #23 – Solving Employee Retention With An On Fire Culture

Russel Lolacher

A few reasons he is awesome – He is an international keynote speaker (a 2004 inductee into the International Professional Speakers Hall of Fame), best-selling author multiple times over with his most recent book Fully Staffed: The Definitive Guide to Finding and Keeping Great Employees available now. .” ” Eric Chester.