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Telemarketing Laws: The Good, Bad, and Ugly

Quality Contact Solutions

Since its inception in 2003, the Do Not Call Registry , and the set of rules associated with it has been a big focus for most companies making outbound dials. To make a sales call to a wireless or VoIP phone number using an ATDS, Prior Express Written Consent (PEWC) is required. One of those areas is Do Not Call (DNC) compliance.

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Recognizing Greatness: NYC311 Drives Next-Gen CX with Major Milestone

Avaya

That’s 311,311,311 calls, clicks, chats, texts and more combined since launching in 2003. We’ve played a key role in the company’s call routing improvements, as well as VoIP migration strategy. This month, the agency celebrates its three-hundred-million, three-hundred-thousand, three-hundred-eleventh contact of all time.

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Importance of Network Security: Part One

Revation Systems

When Revation was founded in 2003, all email and chat (as well as many other applications) took place on the internet without encryption, which resulted in the daily hacking of services, a practice often undetected by the targeted person and referred to as “coffee shop hacking.” The Need for Encryption.