Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Unfortunately, many companies still don’t give that credit to their market research folks and what the marketing metrics tell them. Guess what? It’s at an all-time low for the last 17 years.
Comm100
FEBRUARY 1, 2023
When students are more comfortable with online interactions than in-person ones, bringing higher ed live chat to colleges and universities is the only way to meet students on their terms. Personalization of services Personalization is becoming increasingly important across all customer service, including student services in higher education.
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Voxjar
JUNE 8, 2021
callminer.com Founded in 2002 Based in Waltham Massachusetts. They have some cool out of the box metrics like their Tethr Effort Score and some great shortcuts for setting up new analytics categories. Orecx smoothly with customers of all sizes, from small 5 person sales teams to 10,000+ seat contact centers.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. I knew personally, I’ve gone through my own fits of rage from time to time with products or services. They’re looking for something only a true person can give them.
GetFeedback
JANUARY 6, 2020
Examples might include shoppers at a store, a personal banking account, or cell phone service. Measurements and metrics are put into place. . A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Sorry, not quite.
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