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Why You Need a GDPR Rep When Processing Customer Data

CSM Magazine

If you’re a business that processes customer data in any respect, you may need a GDPR representative. The UK GDPR has supplanted the duty for businesses that are public authorities or public bodies and use data processing to appoint a data protection officer (DPO).

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.

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11 Live Chat Mistakes You’re Making and How to Avoid Them

ProProfs Blog

But what about you out there, reading this? Has it leveled up your customer support process? That’s because you get to save a lot of time since you can manage more customers and website visitors at the same time. Plus, you can skip those long calls too. Customers Wait Too Long for a Solution.

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What is Conversation Analytics? (All You Want to Know)

JustCall

What better way to learn about your customersneeds and expectations than to simply listen to them? Understanding consumer behavior is the most elemental part of building effective sales and customer service strategies. Think about all the interactions between your customers and your reps.

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What is Conversation Analytics? (All You Want to Know)

JustCall

What better way to learn about your customersneeds and expectations than to simply listen to them? Understanding consumer behavior is the most elemental part of building effective sales and customer service strategies. Think about all the interactions between your customers and your reps.

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Want to Improve Customer Retention? Start With Cleaner Data

aircall

We now have access to an unprecedented amount of customer information, but all too often this resource sits in our databases gathering digital dust. We now have access to an unprecedented amount of customer information, but all too often this resource sits in our databases gathering digital dust. Don’t let that data go to waste!

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What Is a Chatbot? How It Works, Types, & Reasons for Adoption

JivoChat

They streamline interactions between consumers and brands and enable companies to improve the customer experience, reduce operational costs, and increase online conversions. for many different use cases, including customer service, processing transactions, lead qualification, and more. What Is a Chatbot?