CSM Magazine

APRIL 17, 2024

In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme. It demonstrates a level of care and innovation that positions your brand as a leader in customer experience.

Customer Service 52

Customer Service Analytics Customer centricity Feedback 52

ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

B2B 204

B2B Banking Personalization Employee engagement 204

Sykes

APRIL 7, 2020

As many employees around the world find themselves working from home — some for the first time — businesses may notice a difference in the operational quality of a reactive shift to remote (suddenly finding your workforce working FROM home), and that of a strategic home-based deployment (working AT home).

Government 52

Government Enterprise Education Best practices 52