CSM Magazine

DECEMBER 22, 2022

But the difference today is that there are more and more of them being built, to the pleasure of consumers who are adopting them willingly. Here is a quick glance into B2C marketplaces and the reasons why consumers prefer them to physical stores. What is a B2C Marketplace?

B2C 52

B2C Transportation B2B Sales 52

Hero Digital

APRIL 8, 2020

Why would anyone go back to buying a car “the old way” when they could have this type of experience all the time? From frequent handwashing and videoconferencing to elearning and ordering essential supplies online, we have all adopted many new habits that get us through our daily pandemic routines. A hard reset on what’s valuable.

Banking 104

Banking B2C Healthcare B2B 104

CX Journey

JANUARY 27, 2015

We often hear customer experience professionals talk about the fact that there''s a great emphasis to - and a greater return if we - focus our efforts on the customer experience for B2C companies. While the two are different, to some degree, what do B2C and B2B companies have in common? I disagree. Customers have the power.

B2C 64

B2C B2B Customer Experience Customer Care 64

Satrix Solutions

MAY 13, 2021

Gathering insights in the business-to-business (B2B) world is markedly different from asking consumers to rate their experience. Fortunately, many of the considerations when building your customer satisfaction and loyalty survey can actually free you from the common constraints found in general consumer surveys.

B2B 78

B2B Surveys B2C SaaS 78

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. Anastasia Zdoroviak – Director Customer Experience, DoorDash.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64