pindrop

MAY 25, 2021

The rapid change in the phone ecosystem, driven by technological advances and deregulation, has led to a point where it has become extremely hard to figure out who really is calling us on the phone. New technologies like Voice over IP (VoIP) have made it possible to craft Internet-style attacks over the telephone.

Banking 70

Banking voip Accountability Contact Center 70

CX Global Media

JUNE 27, 2017

Pindrop’s patented Phoneprinting technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop provides enterprise solutions to secure phone and voice communications.

Contact Center 159

Contact Center Call Center Interactive Voice Response Banking 159

pindrop

MAY 13, 2021

to acquire Nuance is to shift the trajectory of healthcare technology and how patient care is delivered. Pindrop also continues to lead innovation in the industry through Phoneprinting , Trace TM , and the Pindrop Consortium. Why is Microsoft investing in Voice? . Contact us.

Healthcare 57

Healthcare Contact Center Engineering Enterprise 57

pindrop

MAY 23, 2018

As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. Armed with voice morphing technology, this fraudster may call into a call center to add an “authorized” user (such as a spouse) to an account.

Engineering 64

Engineering Call Center Banking Accountability 64

pindrop

JANUARY 8, 2021

Pindrop® leverages data points gleaned from five proprietary technologies on one platform. . Patented Phoneprinting . Contact Center Security The Pindrop Way – How Pindrop® Protects. Deep Voice Engine. Next-gen voice biometrics optimized for noisy conditions, speaker aging, and multi-voice enrollment.

Average Handle Time 40

Average Handle Time contact center workforce Interactive Voice Response Call flow 40

Callminer

NOVEMBER 9, 2020

Scammers are armed with advanced technology and access to private user data obtained through illicit channels. Litan describes phoneprinting technology combined with voice biometrics as ‘the strongest method for detecting fraudsters who call into enterprises.'” Caller fails voice biometrics screening.

Call Center 345

Call Center Banking Accountability Engineering 345

pindrop

SEPTEMBER 17, 2020

But much like our technology we don’t solely rely on voice. With voice based solutions that don’t do any risk analysis, use Phoneprinting technology, or ANI analysis, not only will catch rates be lower, but there will be fraud that slip past a voice biometric if not use in conjunction with other additional factors. .

Interactive Voice Response 78

Interactive Voice Response Accountability Technology Personalization 78