25 speech analytics call center tips & best practices
Callminer
JULY 17, 2023
Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer service.
Callminer
JULY 17, 2023
Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer service.
Tethr
APRIL 3, 2024
Discover the power of speech analytics. Explore its significance and its potential to transform your business insights.
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Contact Center Pipeline
FEBRUARY 24, 2021
Speech analytics using machine learning and AI are already making an impact within contact centers, but most of the 30-plus vendors I collaborate with are still trying to figure out how to best utilize their own […]. Who decided that three was the optimum number of times an agent should say the name of a customer?”
Callminer
MAY 15, 2022
Learn more about the global market for speech analytics and conversation intelligence within the customer experience in this 2022 SPARK Matrix independent analyst report.
Speaker: Roger Lee, Director - Customer Success, Gridspace
Join Customer Contact Central's site partner, CCNG, for this discussion in which Roger Lee, Director - Customer Success for Gridspace, will share his thoughts on how to utilize machine learning speech analytics to provide agent assistance to improve both the employee and customer experience.
Provana
AUGUST 30, 2022
Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here.
Callminer
OCTOBER 6, 2020
Read this blog to see how customers rate CallMiner across speech analytics, contact center operations and quality of support on G2.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Roger Lee, Director Customer Success, Gridspace
We’re ready to help you evaluate the right speech analytics solution for YOUR organization. Join us on October 10 to learn all you need to know about Speech Analytics from the bottom up.
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In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. This eBook details typical implementation challenges and steps that can get your speech program to its full potential. But most organizations don’t achieve anything close to their initial expectations.
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A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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