CustomerSuccessBox

FEBRUARY 2, 2022

Customer success teams work tirelessly to comprehend and manage the impact on their own customers, as well as acquired and mutual customers. Extra Resource: How to do Effective account transitions in Customer Success. According to Gartner’s research, organizations of the future will compete mostly on customer experience.

Upselling 52

Upselling Education Accountability Engineering 52

LiveChat

APRIL 20, 2018

Many live chat platforms also provide you with details about a user’s location so you can use this to tailor messaging. Afterall, 92% of customers say they feel satisfied using a live chat, the highest of any comms platform. Interact and engage with leads in real time.

B2B 50

B2B Education Sales CRM 50

ChurnZero

FEBRUARY 23, 2021

How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? During the webinar, we cover: Who uses customer health scoring. Think customer health scores are only good for calculating renewal likelihood? Guess again. The true impact of customer health scores.

Metrics 80

Metrics Benchmark Chief Customer Officer Accountability 80