CX Accelerator

MARCH 16, 2020

You’d never make a job description for a ‘Product Manager Ninja’ so don’t do it for customer service.”. Robert Reid , Director of Product Management at SecurityMetrics prefers the commonly used title “Customer Service Advisor” saying, “titles like ninjas and heroes actually confuse people, especially customers.” Context is critical.

Contact Center 228

Contact Center Personalization Engineering Customer Service 228

8x8

MAY 16, 2017

Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. These customer communications are critical to the business, but can be difficult to handle properly, productively and profitably without the right systems in place. The Times Are Changing.

Contact Center 48

Contact Center contact center solutions Cloud contact Interactive Voice Response 48

8x8

OCTOBER 4, 2017

Yesterday we launched 8x8 Virtual Office® Editions , a new suite of products that revolutionize the business communications industry by unifying cloud communications, collaboration, online meetings, and contact center solutions with a best-in-breed data analytics platform. We could go on and on, but better yet, visit 8x8.com

Finance 48

Finance Contact Center contact center solutions Analytics 48

8x8

MAY 23, 2018

A software application will only get you so far when building an effective customer engagement management strategy. After all, our bread and butter at 8x8 is designing, building, selling and supporting cloud software. 8x8 Tip: 8x8 has a built-in FAQ resource for agents to access when assisting customers. Tim Richter.

Customer Service 48

Customer Service Scripts Coaching Contact Center 48

8x8

MARCH 26, 2018

The next big wave was cloud, which introduced point solutions for voice, collaboration, conferencing and messaging to a broader audience that delivered lower total cost of ownership and increased productivity compared to on-premises systems. X Series drove a lot of interest at the 8x8 booth with high demand at each of the demo stations.

Enterprise 48

Enterprise Contact Center contact center solutions Analytics 48

8x8

MARCH 26, 2018

The next big wave was cloud, which introduced point solutions for voice, collaboration, conferencing and messaging to a broader audience that delivered lower total cost of ownership and increased productivity compared to on-premises systems. X Series drove a lot of interest at the 8x8 booth with high demand at each of the demo stations.

Enterprise 48

Enterprise Contact Center contact center solutions Analytics 48

8x8

MARCH 26, 2018

The next big wave was cloud, which introduced point solutions for voice, collaboration, conferencing and messaging to a broader audience that delivered lower total cost of ownership and increased productivity compared to on-premises systems. X Series drove a lot of interest at the 8x8 booth with high demand at each of the demo stations.

Enterprise 48

Enterprise Contact Center contact center solutions Analytics 48

8x8

SEPTEMBER 14, 2017

For retailers, clear communications between customers, employees and suppliers is critical for increasing business productivity and accelerating revenue growth. With 8x8 we now can see how many calls come in by agent, how many are for repairing flats versus new tires, or for tire rotations, et cetera.

Contact Center 48

Contact Center contact center solutions Quality management Marketing 48

CX Accelerator

MARCH 16, 2020

You’d never make a job description for a ‘Product Manager Ninja’ so don’t do it for customer service.”. Robert Reid , Director of Product Management at SecurityMetrics prefers the commonly used title “Customer Service Advisor” saying, “titles like ninjas and heroes actually confuse people, especially customers.” Context is critical.

Contact Center 182

Contact Center Personalization Engineering Customer Service 182

JustCall

DECEMBER 23, 2022

You need to take various parameters into account, such as ease of use, cost, support quality, your use case and product features and capabilities. JustCall offers bulk SMS , SMS automation , and SMS workflows to effectively engage with customers. Why JustCall As An Alternative to 8X8. Why Ooma As An Alternative to 8X8.

voip 52

voip APIs CRM Enterprise 52

Hodusoft

NOVEMBER 29, 2022

Well, HoduSoft conducted a survey in which respondents were asked to choose from the list of top 10 to 100 to help them decide the best software products or service providers. The latter contact center as a service platform is a new entrant in its product line. HoduCC – Contact Center Software. RingCentral.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

8x8

DECEMBER 3, 2018

Whether you sell dresses, tires or professional services, you are likely facing much stiffer competition than before, from companies that offer fairly similar products or services. Evaluate post-engagement surveys and find your average rating. 8x8 will be attending these in 2019: Enterprise Connect 2019. ICMI ccExpo 2019.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

8x8

APRIL 7, 2017

Despite the best efforts of these tools to increase worker productivity, the fragmentation and disparate systems ironically make cross-team collaboration, both inside and outside the enterprise, more difficult. We’re excited to see that 8x8’s solutions are at the forefront of solving some of these challenges.

Enterprise 48

Enterprise contact center solutions Contact Center Government 48

8x8

OCTOBER 17, 2018

Strong growth, almost euphoric sentiment and the highest productivity improvements of any industry indicate manufacturing has its mojo back.1 In fact, business is good, as growth, increases in productivity, and europhorea about the future demonstrate. Innovation and support of new products and services. No problem.

Contact Center 73

Contact Center Abandon rate Coaching Analytics 73

JustCall

APRIL 5, 2023

The wide range of devices makes it easier to engage with a wider range of customers. Whether you want to improve collaboration or enhance customer engagement, Avaya is a great tool to consider. Top Features of JustCall: Multi-Channel Communications This feature allows you to communicate with customers via voice, text, and email.

APIs 52

APIs Analytics Enterprise Feedback 52

JustCall

APRIL 5, 2023

Top 8 Alternatives to RingCentral – Choose the Best Call Center Software for Your Business JustCall Microsoft Teams Google Chat Nextiva Zoom Vonage Business Communication Dialpad 8X8 X Series 1.JustCall This powerful software helps add context to every call and conversation, making it productive and efficient along the way.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JULY 20, 2022

Its Cloud phone system is purpose-built to boost rep productivity. 8X8 Pricing Plans. 8X8 Pricing Plans. Think of Dialpad as a suite of business communication products, which offers a host of useful tools such as business phone systems, contact centers, video conferencing, and sales software. JustCall Overview.

voip 10

voip Interactive Voice Response Enterprise APIs 10