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Increasing Productivity with a Blended Call Center Software

Calltools

Your agents’ morale is directly affected by customer satisfaction and their ability to handle any situation a customer may have. Increased revenue You can significantly reduce your call center’s operating costs, thereby increasing revenue, by shifting to a blended model.

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How to Best Prepare for a Call Center Interview

aircall

Part of seeing whether or not you’ll be a good fit for a given call center will be an evaluation of your technical proficiency and your ease with new technologies. Increasingly, call centres are moving away from traditional setups and towards more flexible VoIP call center software. How’s employee morale?