CSM Magazine

SEPTEMBER 8, 2023

There are of course some brands who have this as a priority – and proactively keep the energy and morale high and truly reward their agents. Especially if this is at the outbound sales phase of the journey, the business could see a clear increase in both revenue and agent productivity.

Average Handle Time 59

Average Handle Time Outbound sales Morale Wait times 59

Anexa BPO

MAY 16, 2022

That number is five times higher than pre-pandemic levels, and suggests a dramatic new model that requires a new approach from a human resources standpoint: how to instill self-starting behaviors, boost morale and productivity and design workflow that results in seamless operations? And e-commerce? We were made for that.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

Andrew Mcfarland

SEPTEMBER 23, 2022

In addition to being responsible for generating new business, an AE can also be responsible for increasing a company’s market share. They can also analyze budgets and find ways to streamline their sales process. AEs may also be responsible for managing the company’s sales teams.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

Calltools

APRIL 1, 2020

Your agents’ morale is directly affected by customer satisfaction and their ability to handle any situation a customer may have. Adds value for your marketing team Call tracking and customer statistics can provide a great deal of value for marketing departments. Easier access to data helps to resolve calls quicker.

call center software 52

call center software Call Center CRM Outbound sales 52

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Get a business VPN that offers remote access to your office network for your sales team. Remote sales employees have access to company sources and relevant data without any security threats with business VPN.

Sales 98

Sales CRM Analytics Chatbots 98