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Laid Off vs. Fired: Understanding the Difference

CSM Magazine

Employees often misunderstand the difference between getting laid off and getting fired. They may think the term, “laid off” is just a euphemism for firing, but in actuality, it is a legally different form of terminating someone’s employment. Reasons Companies Lay Off Employees.

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Q&A Session: Mastering Scale with Digital Customer Journeys

Totango

So, if you’re seeing a low open rate even though you’re testing lots of different messages in your subject lines, then perhaps you don’t have the most engaged audience to begin with and you should be sending something a little bit more targeted or refine that audience a bit. How do you measure engagement rate?

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Support Talks: The Foundations of Scaling Successful Support

Nicereply

Brendan Ledger , Director of Support at 7shift s, has a three-step framework that sets your team up for success and helps you scale effectively and quickly. How do you view the evolution of scale when it comes to support? Brendan: I am quite passionate about this. If you don’t, your problems will scale with you as your customer base grows.

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Inside Imposter Syndrome at Work with Amber Naslund

Russel Lolacher

Culture co-existence of Imposter Syndrome vs unearned confidence. As someone challenged by it, she shares what she’s learned, what it feels like and how it shows up and how leadership can better support those with this issue. Connect and learn more about Amber on her platforms: Twitter. Who generally suffers from Imposter Syndrome.

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Taking the Right Steps To A More Empathetic Workplace with Rob Volpe

Russel Lolacher

The nature vs nurture understanding of having empathy. In this episode of Relationships at Work, Russel chats with author, speaker, CEO and empathy advocate Rob Volpe on the steps we can take to create a more empathetic workplace. He has many many years of experience in research, communications and marketing. Mentioned in the show.