This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program
BlueOcean
MARCH 19, 2024
Knowledge Transfer: Here is where things can be delicate. Knowledge transfer milestones need to be realistic. Effective Communication: Transparent communication is critical throughout the transition process. In the outsourcing business, transitioning work to other vendors is a fact of life.
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