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Always Look for Improvement

ShepHyken

This is an excellent way to use a Journey Map. Great Grandma responded, “Because back then, the ovens were smaller than they are today, so we had to cut off the end to get it to fit.” The moral of the story is if something worked yesterday, that doesn’t mean it’s the best thing to do today. Always look for improvement.

Airlines 209
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Customer Success Executives Roundtable: Customer Lifecycle Journey

CSM Practice

The customer journey mapping helps improve the customer success team’s morale, reduce employee turnover, reduce fire fighting reactive mode, resolve business process issues, and improve customer data challenges. Here are the key takeaways from the CS Roundtable discussion: How Vitalsource defined its customer journey map?

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Customer Success Executives Roundtable: Customer Lifecycle Journey

CSM Practice

The customer journey mapping helps improve the customer success team’s morale, reduce employee turnover, reduce fire fighting reactive mode, resolve business process issues, and improve customer data challenges. Here are the key takeaways from the CS Roundtable discussion: How Vitalsource defined its customer journey map?

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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

We know that traditional approaches like multi-day workshops don’t build skills efficiently. From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community.

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How to Set Goals & Build a Strategy to Drive Customer Experience Improvement

Comm100

The activities in this eBook can be great training materials to improve customer service or morale in your team. Conducting internal workshops. Mapping the customer journey. Map out an implementation map and journey map. Identifying gaps in the customer experience.

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The Ultimate Guide to Building a Customer Service Dream Team

Select VoiceCom Blog

These processes contribute to a seamless customer journey map and build trust in the brand’s reliability and service. Provide online courses, on-site workshops, and one-on-one coaching or mentoring options to empower them in their roles. Conduct thorough interviews to assess their fit for the team.

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Customer Experience Influencers You Must Follow – Part 1

Customer Guru

She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He is a Keynote Speaker, Workshop Leader and Consultant and an expert in customer experience management, team member engagement and leading for growth. Chip Bell Follow @ChipRBell. Jack MacKey Follow @jmackey5000.