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Texting Laws: Can Businesses Send Texts Without Permission?

VirtualPBX

In today’s digital age, text messaging has become a ubiquitous form of communication, prompting businesses to explore its potential as a marketing tool. In other words, yes, text marketing is legally permissible when businesses adhere to the rules and regulations mandated by law.

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Contact Center vs. Call Center: Which Is Best For Your Company?

Quality Contact Solutions

For companies that want their customers to reach them via multiple channels, you would need to consider the aspects of training agents in different areas of compliance and specialty training and how to meet those industry standards when corresponding through chat and email. How To Select A Third Party Call Center Services Company.

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What is Call Center Compliance?

NobelBiz

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry. HIPAA Regulations: In the U.S.,

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Call Center and Contact Center Software Difference Complete Guide

Hodusoft

Some call centers provide other services such as billing, reminder or payments due, sales and telemarketing phone calls. An outbound call center is valuable for marketing campaigns for cold calls, pitching products, market research, and sales calls. . It features marketing campaigns that were targeted at different customers.

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JustCall Vs 8×8: Who Can Seal Your Business’ Fate?

JustCall

With countless options available in the market today – all rich with utilitarian features and value-added services – it can be tough to make a selection. JustCall: User Reviews at a Glance Boasts of 238 reviews Its primary market segment is Small-Business with 73.5% of reviews belonging to the said segment.