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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

You can leave all your complex call center tasks in the hands of a qualified contact center company as they always learn and are updated with the latest technological innovations and tools. This can easily be performed with customer relationship management (CRM) software and Voice over Internet Protocol (VoIP).

Best practices 62
Best practices outsourcing Call Center virtual call center 62
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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

JANUARY 21, 2019

The main and the most obvious difference between Inside Sales and Outside Sales is where does the sale take place. Inside Sales reps are working in-house contacting their leads via various means of communication. Some of them are phone, VoIP solutions, video calls, and emails.

Telemarketing 87
Telemarketing Sales Scripts CRM 87
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