NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? Call center campaigns regardless of whether they’re inbound or outbound consist of more, than just phone conversations. They include interactions, through text messages or emails.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Dialer 360

MARCH 30, 2023

As we enter the new year of 2023, it’s time to take a closer look at inbound sales strategies. Inbound sales refer to the process of attracting potential customers to your business through various marketing efforts, such as content marketing, social media, and search engine optimization (SEO).

Inbound sales 46

Inbound sales Sales Chatbots Customer centricity 46

TLC Associates

OCTOBER 23, 2019

Are your DIY customer service strategies delivering the best possible results? Though most understand the big ideas and principles behind best-in-class customer service, the struggle to implement them successfully is real. Our on-demand world has reshaped customer expectations – and their overall patience regarding customer service.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

Tethr

MARCH 22, 2021

In this study, we built a predictive sales model, where we looked at B2C sales performance, specifically in inbound sales conversations. In layman’s terms, we’re talking about when customers call companies to buy things. And what we found is that the best performers in B2C sales exhibit four key behaviors. .

B2C 111

B2C Sales Inbound sales Upselling 111

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything.

B2C 68

B2C Sales Inbound sales Personalization 68

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything.

B2C 62

B2C Sales Inbound sales Personalization 62

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything.

B2C 62

B2C Sales Inbound sales Personalization 62