Creative Virtual

APRIL 18, 2023

By Chris Ezekiel, Founder and CEO AI attention over the past couple of months has been quite astounding. Face-ID to open our mobile phones – AI. Social media – AI. Voice Assistants like Siri and Alexa – AI. Route mapping – AI. And these are just a few of the myriad of applications.

Government 52

Government Morale Transportation Technology 52

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. The The 2017 Global Benchmarking Report (pdf) suggests that the top trends are: CX as the differentiator (82.%). of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? What is Customer Retention? By Swati Sahai. The answer isn’t acquiring two new customers. It’s actually retaining an existing one. Customer retention is the set of actions that companies take to stop customers from leaving and to retain and grow as many as possible into loyal customers.

Customer retention 110

Customer retention Analytics Airlines Personalization 110

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Innovative startups like Perplexity AI are going all in on AWS for generative AI. Innovative startups like Perplexity AI are going all in on AWS for generative AI.

APIs 127

APIs Enterprise Best practices Technology 127