Verint

MARCH 6, 2018

Using Automated Quality to Make Every Agent Your Best Agent Webinar. Jenni Palocsik, senior director of content marketing, and Siobhan Miller, senior director of portfolio market strategy, will share insights on “Using Automated Quality to Make Every Agent Your Best Agent” at 2 p.m. March 8; Online Webcast.

Quality management 35

Quality management Coaching Self service Enterprise 35

Enghouse Interactive

MAY 25, 2020

To learn more about video security, attend our webinar Video on the Down Low: Keeping your online Chats Private & Secure on Wednesday, May 27 at 1:00 pm EDT. Governments focusing on confidential treatment of all sensitive policy and program development information. Using it the right way, makes all the difference.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Verint

AUGUST 31, 2017

CRMXchange Webinar: What Is the Future of Customer Service? September 14; Webinar. Verint’s Jenni Palocsik, senior director, global solutions marketing, and Eric Roussos, workforce management coordinator, Crystal Run Healthcare, will present “Why QM Needs WFM—And How They’re Better Together” on the 19 th at 1:30 p.m.

Customer Service 27

Customer Service Employee engagement Healthcare Chatbots 27

Enghouse Interactive

APRIL 16, 2020

As we continue to monitor the situation via the Center for Disease Control (CDC), as well as through other reputable healthcare agencies, we encourage everyone to follow the guidelines posted by the CDC (please see: cdc.gov ).

Healthcare 41

Healthcare Contact Center Sales contact center solutions 41

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Enghouse Interactive

SEPTEMBER 3, 2021

(..)

contact center solutions 42

contact center solutions Self service Quality management APIs 42

Enghouse Interactive

SEPTEMBER 3, 2021

Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution. As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66