Healthcare Quality management Wait times Webinar 
Enghouse Interactive
SEPTEMBER 3, 2021
Additional benefits were achieved through more extensive internal contact center collaboration, enabling supervisors to collaborate using chat and team collaboration workspaces while also simplifying the management of their agent teams. . The Upside of a Single-Source UC/CC Solution.
NICE inContact
NOVEMBER 8, 2019
Bottom line: You can lower cost while improving critical contact center KPIs such as customer satisfaction (CSAT), first call resolution (FCR), and average handle time (AHT). link to blog article to be published for October webinar with Swisslog “5 KPIs You Can Improve By Integrating Your Contact Center and CRM”]. Want proof?
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