Playvox
JANUARY 30, 2024
In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
Playvox
FEBRUARY 20, 2024
Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. When you add in the challenge of managing a remote workforce, the challenges that go along with effective communication multiply quickly.
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Playvox
MARCH 12, 2024
Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Download Celebrating Success In The Contact Center: Top Tips For Engaging And Motivating Agents Want to learn more?
COPC
MARCH 11, 2024
Related Onboarding Best Practices: Reducing Attrition in the First 90 Days focuses on why new hires leave during the first 90 days and tips to increase the likelihood of a new hire becoming a long-time employee.
NobelBiz
FEBRUARY 27, 2024
Quality of Service: Call Center Quality Management (QM) Quality management (QM) in call centers focuses on ensuring that every customer interaction meets a set standard of service. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.
NICE inContact
NOVEMBER 6, 2018
Millennials and younger may appreciate different things: more flexible work hours, or working from home more often (which can be challenging if you do not have the right tools to manage). They also will self-manage and appreciate gamification ! Good management includes the ability to delegate.
Playvox
MARCH 12, 2023
Get in the habit of using quality management software with coaching to provide meaningful feedback and guidance to your agents. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 5. Ongoing feedback is crucial to ensuring that customer support teams are consistently giving exceptional CX.
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