Gamification Morale Quality management Tips 
Playvox
FEBRUARY 20, 2024
“The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate. Items such as gift cards, paid time off, dinner vouchers, and gadgets all do wonders to improve morale and help job satisfaction.
Playvox
MARCH 12, 2024
In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Many of Playvox’s customers leverage tools like gamification to motivate their teams. You cannot do one, with the other.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
MARCH 27, 2023
One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3. I can attest to the effectiveness of gamification in boosting agent productivity.
Playvox
MARCH 12, 2023
Get in the habit of using quality management software with coaching to provide meaningful feedback and guidance to your agents. Showing that you care goes a long way in helping boost team morale and, as a result, performance. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 5.
Monet Software
APRIL 24, 2020
Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. Management and motivational techniques are also required to overcome these new challenges. The post Remote Control: Managing Work at Home Contact Center Agents appeared first on Monet Software.
Expert insights. Personalized for you.
88 
Let's personalize your content