NobelBiz

FEBRUARY 27, 2024

Quality of Service: Call Center Quality Management (QM) Quality management (QM) in call centers focuses on ensuring that every customer interaction meets a set standard of service. Agent Training Enhancing agent skills and knowledge carries a lot of importance for improving call center performance.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NICE inContact

NOVEMBER 6, 2018

In particular when you are in the market for a new solution, but really at any time you invest into your contact center – make sure you are choosing the right solution. They also will self-manage and appreciate gamification ! Empower other employees – in the contact center or beyond.

Contact Center 48

Contact Center Management Gamification contact center solutions 48

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. Not only do high FCR rates increase customer satisfaction, but they also help both the customer and the call center save time and money.

Contact Center 345

Contact Center Call Center Gamification Wait times 345