Hodusoft

FEBRUARY 9, 2022

By 2021, contact centers will have to invest in technologies like VoIP systems, SMS service, chats, and so on. Most of them are comfortable and rather enjoy getting information about a product/service/company using the tools available on the website, customer portals such as control panel, and knowledge bases. The way forward.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

JustCall

APRIL 24, 2023

Introduction CallHippo is one of the most popular VoIP software providers in the market. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. However, there are other CallHippo alternatives you can also consider based on your needs.

voip 52

voip CRM Enterprise Call Center 52

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Table Of Contents: Call support system Messaging apps Live chat software Social media Monitoring Tool Email CRM tool Knowledge base tool.

Customer Service 62

Customer Service CRM Self service Analytics 62

aircall

MARCH 22, 2021

Virtual phone system software makes setting up self-service options, such as a knowledge base, fast, easy, and flexible. . Virtual phone system technology is VoIP technology, or cloud-based technology, and it’s growing by leaps and bounds. Can save costs on equipment and maintenance.

CRM 62

CRM Sales voip APIs 62

Hodusoft

AUGUST 9, 2023

With features such as multi-level Interactive Voice Response (IVR), skill-based routing , self-service solutions such as chatbots, knowledge base routing, frequently asked questions (FAQs) and more, high-quality multi-tenant contact center software can increase FCR by leaps and bounds.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

JustCall

MARCH 23, 2023

CloudTalk CloudTalk is a VoIP telephony system. Audio conferencing – Connect people across borders through VoIP. Voicemail – Voicemail recording that also automatically creates tickets based on the message. Self-help service – FAQs and a knowledge base can be integrated so customers can find answers faster.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52