Developing Mission, Vision and Guiding Principles in Call Centre Operations Will Improve Customer Service experience
Taylor Reach Group
MAY 11, 2021
Whichever path you choose, the idea is to bring to life the essence of what the organization aspires to be (through the Company and Call Centre Operations Mission and Vision statements and/or Brand) to practical and applicable terms (through the Guiding Principles) for the front-line staff.
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